I hope you laugh as much as I did!!!
Dear Ms. Moses,
Thank you so much for sharing your feedback and for having chosen our hotel whilst recently in Mai Chau.
It was a pleasure to read about your impressions, we are delighted that your stay met with your entire approval! Please be assured that it has been my pleasure to share your warm comment with all the teams.
I would like to apologize that you were inconvenienced because the gigantic lizard in your room yesterday night. I fully understand how it can be scary, even if you are not especially scared of reptiles. Moreover, it is true that at first sight, the creamy pink color is quite disconcerting ("is this lizard sick?" "what happened to it?").
I have been also confused the first time I saw one of them, though very small, so I can imagine that bafflement could be proportional to the size! I am really sorry about the fact you could not sleep because of that and I hope that you could have had a nice nap in the car this morning.
We would be honored if you would share your opinion on the Trip Advisor website. Indeed, your feedback is indeed extremely important as it helps us to provide a memorable experience to our valued guests.
I hope you will have an excellent continuation of your trip and that your broken feet will not put a curb on your fun and I look forward to the pleasure of welcoming you again in our beautiful valley.
Brilliant. Gigantic Lizard. Seeeeeeee, I wasn't being silly!!!!